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Onsite Survey
- Inspection of desktop and server room environment
- Detailed report of your current IT inventory and installed applications
- Assess and recommend changes to network configuration for improved security and performance
- Hardware assessment and recommendations
Monthly Support
- 24/7 server monitoring
- Unlimited telephone support from Tier 1 Help Desk
- Tier 2 remote support*
- 0nsite support*
- Critical patch updates
- Remote maintenance
Common Issues Resolved
- Event log monitoring & clean up
- Domain account administration
- Virus Definition updates & scans
- Removal of cache to minimize network slowdown
Server Plans
| Prices Monthly Per Server | Basic $100 | Standard $150 | Premium $200 |
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| Support | |||
| Unlimited Help Desk Tier 1 Phone Support (8am-5pm) |
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| Onsite and Tier 2 Support Hours Per Server |
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1/2 hour | Unlimited |
| 24/7 Server Performance and Log Monitoring |
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| Emergency After Hours Phone Support (5pm-8am M-F, Sat/Sun) |
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| Emergency After Hours Critical Alert Monitoring and Response |
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| Remote Maintenance | |||
| Critical Windows Updates |
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| Event Log Monitoring and Maintenance |
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| Log File Maintenance |
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| Drive Space Monitoring |
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| Cache Removal |
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| Security | |||
| User Account Administration |
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| File Sharing Permission Administration |
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| Security and Policy Enforcement |
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| Virus Definition & Prevention |
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| Additional Services | |||
| Assigned Customer Partner Success Manager |
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| Trend and Performance Analysis |
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| IT Advising & Technology Recommendations |
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| Unlimited Purchasing Support |
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