NuMSP knows what businesses want, but more importantly, what they don’t want – employees at a standstill due to problems with computers and the associated technology. NuMSP Managed Desktop Edition offers monthly maintenance and updates to your desktops, resulting in a workday less likely to be interrupted by computer catastrophes.
NuMSP invests significantly in the people and the tools to deliver quality proactive services to our customers. Our phone support technicians have been trained and are experienced customer service oriented individuals with the best interests of your business in mind. At our disposal are a host of tools that alert us to potential problems before they impact productivity and facilitate remote assistance to reduce diagnosis and repair time.
Prices Monthly Per Desktop | Basic $29 | Standard $49 | Premium $79 |
---|---|---|---|
Support | |||
Unlimited Help Desk Tier 1 Phone Support (8am-5pm) | |||
Onsite and Tier 2 Support Hours Per Desktop | 1/2 hour | Unlimited | |
Emergency After Hours Phone Support (5pm-8am M-F, Sat/Sun) | |||
Maintenance | |||
Desktop Reports and Maintenance | |||
File and Folder Permission Changes | |||
Password Administration | |||
Software Installation and Removal | |||
Spyware and Adware Removal | |||
Client Antivirus Software Management and Update (if applicable) | |||
Microsoft Critical Patch Updates | |||
Printer Configuration | |||
Client Email Configurations | |||
Desktop Optimization and Management | |||
Additional Services | |||
Assigned Customer Partner Success Manager | |||
IT Advising & Technology Recommendations | |||
Unlimited Purchasing Support |